Returns Policy

We offer a 100% guarantee that if you're in any way dissatisfied with our awesome goods you can return or exchange in one easy step. All returns are FREE to UK customers only. Please call: 01983 526516 Monday - Friday 9am - 3.30pm where our customer service team will be happy to help you log your return and issue you our Freepost address. You can return any item to us (excluding personalised products, sale items and earrings) within 14 days of the order being placed for a refund or an exchange.

  • All items must be returned unused and in its original packaging and condition along with a copy of your dispatch note.
  • All goods are returned to Oh So and is your own responsibility, we do recommend you obtain a Certificate of Posting from the Royal Mail as we cannot be held responsible for goods lost in transit.
  • Refunds or exchanges will be made to you within 14 days of receipt of the returned goods.
  • Refunds will be made via your original payment method.

If you wish to cancel an order you made do so at anytime unless it's a personalised order and it's underway. Please call: 01983 640743 Monday - Friday 9am - 3.30pm for more information. Any information about returns please email and we'll be more than happy to help.