How do I return an item?

We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will give you a speedy refund (within 7 days of return of goods back to us). Provided your product has not been personalised you can return it to us in its original condition and packaging.

You can return any product to us within 14 days. If products are damaged in any way upon receipt you need to call us within 5 days to log your return. Please do not return an item to us without logging. Please call: 01983 526516 Monday - Friday 9am - 3.30pm where our customer service will be happy to help.

If you wish to cancel an order you made do so at anytime unless it's a personalised order and it's underway. Please call: 01983 526516 Monday - Friday 9am - 3.30pm for more information.
Any information about returns please email gitte@ohsocherished.co.uk and she will be more than happy to help.