If your order has not arrived in our timeframes please don't panic we are here to help.
Next Day Deliveries
All UK Next Day Deliveries are tracked as they go out via Royal Mail Special Delivery, orders should be with you by 5pm if ordered is with us by 3.30pm the previous day (weekdays only). If it hasn't reached you by 5pm and you have not received a card through the door give us a call and we can track your order for you via the Royal Mail system.
All Standard Deliveries go out via Royal Mail Delivery, we try to turn orders around within 3-5 days from our warehouse (personalised orders differ, please see each individual product page for timeframes), once you have received a despatch email you should receive your order between 2-5 days please account for this when ordering. Postmen don't always leave a calling card so there are times when you parcel could be sitting waiting for collection at your local sorting office. Before you get in touch with us would you be so kind as to get in touch with you local office and just check it is not there. Please also check your item has not been left with a neighbour. If all else fails we are here to help, sometime giving it another couple of days find it with you, but if still not then call 01983 526516 and speak to our customer service department who will sort another delivery for you.