We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will give you a speedy refund.
Provided your product has not been personalised you can return it to us in its original condition and packaging. You can return any product to us within 14 days.
If products are damaged in any way upon receipt you need to call us within 5 days to log your return. Please do not return an item to us without logging your return.
Items that cannot be returned?
Sale items cannot be returned, any food items, underwear and personalised goods.
How do I return my product?
Please re-pack the product(s) using the same packaging and ensure the goods are well protected on all corners. Include the whole original receipt that came with the item and your order number, filling out the section explaining why you wish to return it (it helps us!). Please return within 14 days.
Any unwanted goods will be refunded within 14 days*. Refunds will be reimbursed using the same form of payment method used for the original purchase only. Books that include a free personalised name plate must be returned with the name plate in order to obtain a full refund, otherwise, you will be charged full price for the name plate.
Please send returns back to:
Oh So Cherished Ltd
The Old Granary
Isle of Wight
Under the Distance Selling Regulations you are entitled to cancel your order within 7 working days (as long as your order has not been personalised). This needs to be done in writing within the 7 working days.
This does not effect your statutory rights.
*This can be slightly longer during our busy periods.