Q. Do I need to create an account with OhSoCherished.co.uk?
A. No, we don't restrict customers to creating an account. We like to make shopping really easy for you.

Q. I have a specific question about a product. What should I do?
A. Give us a call. We have the most fantastic customer service, so just drop us a line and we can help with any product information you need.

Q. Is your site secure?
A. All card details are processed securely by SagePay Secure Payment Server using 128-bit SSL security. Payments are processed automatically, never stored by Oh So Cherished Ltd, and when you order online our staff never see any credit card details only the card type, guaranteeing you complete security.

Q. How can I get in touch with you?
A. Just call us on: 01983 731 536

Q. Do you have a shop I can come to visit?
A. At present we don't have a shop, we sell online only.

Q. When will my order be dispatched?
A. If the product you order is in stock we shall endevour to despatch out to you that day. If you have engraved plates on your order or if you have ordered a personalised product then please read the individual product pages.

Q. I've made a mistake on my order, what do I do?
A. Just call on: 01983 731 536 we can see if we can catch it before it is despatched.

Q. How can I track my order?
A. At the moment we don't have tracking through our own website. However if you call us on 01983 731 536 we can email your tracking number to you which you can then check the status via the Royal Mail website.

Q. Can I change my order?
A. Just call on: 01983 731 536 we can see if we can catch it before it is despatched.

Q. Can I add something to my order?
A. Our turnaround is really quite quick, but give us a call on: 01983 731 536 we can see if we can catch it before it is despatched.

Q. Can I order 'Out of Stock' products?
A. Yes, yes, yes!, your order will sit waiting for the product to come in, then it will be despatched as soon as in.

Q. What sort of personalisation do you offer?
A. We offer engraved nameplates, foil blocking and blind embossing.

Q. How long does personalised orders take?
A. Our engraved nameplates take 2-3 days to turn around. Our foil and blind embossing takes 7-10 days. Our personalised photo books take 7-10 days.

Q. If I order an engraved nameplate, will it be attached to my book?
A. No. It will be attached to your order docket in a little clear bag for you to attach to the book yourself.

Q. If I order an engraved nameplate and a book on a next day delivery will the plate and the book come together?
A. Yes always.

Q. I've got my engraved nameplate, how do I attach it to my book?
A. All engraved nameplates come with self adhesive backing for you to remove the back and attach yourselves. The backing is very stick so will not drop off once attached.

Q. What can I get foil blocked?
A. We can foil block or blind emboss anything with the product code starting with CAT.

Q. Can I have lined or plain pages on any of the books?
A. Just call on: 01983 731 536 we may just be able to help.

Q. Will I get my book and personalised plate together?
A. Yes always.

Q. Where is my engraved personalisation plate? A. Your engraved nameplate will be attached to your order docket in a little clear bag.

Q. Can I get next day delivery?
A. Yes our 'Next Day Deliver' service is £6.99, if you get your order in before 3pm your order will be with you the next working day.

Q. Can I get a set time or date for my parcel to be delivered?
A. We cannot send your parcel to arrive on a set time. But would could help with a set date, just call on: 01983 731 536 we may just be able to help.

Q. Can I specify a place to leave my parcel?
A. Unfortunately not. All our parcels go out on a signed for service so we require a signature at all times.

Q. What payment methods do you accept?
A. All major credit cards, Visa, Mastercard and Amex as well as Meistro, Solo and Electron.

Q. What is your returns policy?
A. We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will exchange them or give you a quick refund. Provided your product has not been personalised and you return it to us in its original condition and packaging with any seals and shrink-wrap intact, you can return any product to us within 14 days of receiving it to get a refund. Please read our returns page before returning goods http://www.ohsocherished.co.uk/page/help_returns (link to)

Q. How do I return my order?
A. Please re-pack the product(s) using the same packaging and ensure the goods are well protected on all corners. Include the whole original receipt that came with the item and your order number, filling out the section explaining why you wish to return it (it helps us!). Call us on 01983 731 536 or email sales@ohsocherished.co.uk to log your return with us and get your returns number to add to your returns form.

Q. Who do I return my order to?
A. Please call us for our returns address.

Q. How long do I have to return it?
A. 14 days from date of purchase.

Q. Will postage costs be reimbursed?
A. On safe receipt of any unwanted goods you will be eligible for a refund on the item only. Shipping or return shipping will not be reimbursed. On exchanges shipping is free.

Q. When will I be refunded?
A. As soon as we receive the return the refund request will go down to our returns department. This normally take 7 days.

Q. Can I exchange items for anything else on the site?
A. Yes, and it's free to exchange! Simply fill out the returns form that came with your order (your receipt), stating the exchange you require. Email: sales@ohsocherished.co.uk we will email a FREEPOST address over to you.